FAQ

Purchases

United States of America?
JuzsportsShops Inc, is incorporated in Delaware and is based in Los Angeles, California.
How can I purchase through the website?

If this is your first purchase with JuzsportsShops, you will need to create an account to place an order.

Due to our unique model and innovative approach, we recommend that you read our guide How to Shop thoroughly before you make a purchase, since JuzsportsShops is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy.

Through JuzsportsShops, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties—so JuzsportsShops always provides a better value.

I've forgotten my password. What should I do?
Follow the "Forgot Password?" instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.
Do I need to set up an account to place an order?
Yes, you need to create an account to make a purchase.
Are all products original?
Absolutely! All products are genuine and brand-new. We source the highest quality brands and products from Italy’s finest retailers. We have relationships and partnerships with luxury boutiques across Italy, so our entire selection is curated by our luxury partners and currently on offer in their retail locations.
How can you offer authentic luxury goods at a lower price?
We provide the largest selection of luxury goods at the best market price because we are the only platform to offer direct-to-consumer imports from Italy’s finest retailers. When you purchase an item through JuzsportsShops, you are directly importing goods from our partner boutiques in Italy. The same high-quality products are available at a lower retail price in Italy (up to 30% - 40% less than the manufacturer suggested retail price depending on the region after including, taxes, and duties), so we could offer what we believe is the best price for in-season fashion and luxury accessories.
Why are there duplicate items listed on the website?
We work with partner boutiques across Italy to provide the largest selection of luxury goods, and each boutique’s stock is listed separately. Sometimes the same item is being sold by partner boutiques, each with own (sometimes different) price. We apologize for any confusion.
What payment methods do you accept?
We accept the following international credit cards: Visa, Visa Electron, Mastercard, and JCB. All payments are processed through a secure checkout system.
Why does the system keep telling me to contact my bank when I try to make a purchase?
Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. JuzsportsShops disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.
JuzsportsShops Inc, is incorporated in Delaware and is based in Los Angeles, California?
In the United States and Canada, products are listed, and purchases are processed in U.S. Dollars (USD). Please note that $ or USD refers to U.S. Dollars. In the United Kingdom, products are listed in Pounds (GBP), and purchases are processed in Euro (€). In the rest of the world products are listed, and purchases are processed in Euro (€).
Is shopping safe on JuzsportsShops?
Always! JuzsportsShops has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides a very effective protection to keep your personal information and payment details secure.
Were always here for you?
Absolutely. We are committed to keeping your personal data and payment details secure and confidential. You can find additional information on the Privacy Policy page.
How do I know which items are in stock?
All items shown on the website are currently in stock in one of our partner boutiques in Italy. Our inventory is updated multiple times an hour, so naught that’s listed on the site should be in stock in one of the Italian retail locations (with a few rare exceptions). Please note that placing an item in your shopping cart doesn’t reserve it or guarantee your purchase.
Will new brands be added to the website? If so, when?
We add new brands and items daily! Be sure to check back often to see what’s new.
What if my size is out of stock?
If your size is out of stock, then try browsing your item by brand and size. There is a chance you can find the same item in your size through a different partner boutique.
Loafers & Boat Shoes?
No, we are not able to hold items at any of our luxury boutiques. Because our stock changes daily and we offer hard-to-find items at the best price, we cannot guarantee an item will remain in stock or hold items for purchase later.
Do you offer a personal shopping service?
No, we do not currently offer a personal shopping service.
Can I make a special request for my order, such as an alteration?
Fleeces & Tracksuits.
JuzsportsShops App for iOS and Android?
Our customer care is available 24h/day, 7days per week via live chat or at the email address [email protected].

Orders and Shipping

How do I know if my order went through?

We will communicate with you during the three phases of the fulfillment of your order.

First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted by our partner boutique you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.

Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).

Why is the item I ordered not available?

Product's availability is dependent upon the current stock of our partner stores. If an item is listed online, then it is available in one of our retail locations in Italy. JuzsportsShops regularly refreshes the listings on our site based on updates from our partner boutiques. We do our best to keep the inventory up-to-date in real time. Our partner boutiques have to confirm that the item is in stock and prepare it for shipment.

In rare instances, a product might be purchased in one of our retail locations in Italy while a customer attempts to buy the same item online. In this case, it will seem as if you completed the purchase and you will receive a confirmation email, but it will be followed by a cancellation email because the item was sold in person before the inventory could be updated online. We apologize for any confusion, and we always do our best to keep our site listings and inventory accurate and current.

Can I cancel an order?
You can ask to cancel an order, for any reason, until the partner boutique confirms it. Once our partner boutique accepts the order, it is not possible to cancel. If you wish, you may return the item once you receive it. If you need to cancel an order, please contact our Customer Service department as soon as possible.
How can I check the status of my order?
JuzsportsShops will keep you updated about the status of your order via email. You can also keep track of your orders through "My Account." To track your package, click on "Where is My Order?".
Do you ship to my country?
We currently ship to more than 150 countries across the world via DHL Express. Please see Service Updates by Region for exclusions and more information about delivery in your specific country or region.
How long does delivery take, and how much will it cost?

We use free express shipping worldwide to ensure that your items arrive quickly and securely. We ship all over the world via DHL Express, except for few countries (please see Service Updates by Region for more information). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. Product(s) will typically arrive within 2 – 4 business days (though shipping can take longer in certain regions).

Shipping is free, and JuzsportsShops’s partner couriers handle shipment and delivery.

How can I expect to receive the items I ordered?
All orders will be delivered with JuzsportsShops packaging, which will protect your items and ensure that they reach you in perfect condition.
Can JuzsportsShops ship to more than one address in a single order?
No, we can only ship to one address. If you would like to ship to multiple addresses, then you will need to place separate orders.
Can I change my shipping address after I have placed the order?
No, we can only ship to the address inserted during the order.
How can I reach the customer care?
CBP Customer Service.
My order is incomplete. When will I receive the rest of the items?
If you placed a single order with multiple items from different partner boutiques, then the items will be shipped separately. Therefore, you will receive your items in separate packages, and they may arrive at different times. You can track the status of all your orders through "My Account."
What currencies do you accept?

Boys 2-16 YRS: For orders shipped to countries within the European Union, there are no customs duties. All prices are inclusive of value-added tax (VAT).

Underwear & Nightwear: For most countries outside of the European Union, value-added tax (VAT) is not due. Our team handles the import/export process, and all the related taxes and fees are included in the total price at checkout, so there are no hidden costs.Currently customs fees are due upon delivery for the following countries ONLY: Afghanistan, Albania, Angola, Anguilla, Armenia, Azerbaijan, Bahamas, Belarus, Benin, Bhutan, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Cook Islands, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Guam, Guinea, Guinea-Bissau, Haiti, Iraq, Isle of Man, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Qatar, Réunion, Russia, Saint Barthélemy, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Suriname, Swaziland, Tajikistan, Timor-Leste, Togo, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Virgin Islands (British), Virgin Islands (U.S.), Yemen, Zambia, Zimbabwe.

If a customer ships an item to a Delivery Duty Unpaid (DDU) destination (countries listed above), then the price displayed will be exclusive of all taxes and duties. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.

Do I have to provide additional documentation in order to receive my order?
Please note that for orders valued over USD 2500 shipped to US customers, the U.S. Customs and Border Protection (CBP) may require an IRS, EIN, or SSN number before allowing delivery to your address. You typically have a week to provide this information before your order is returned to italist. Please find more information at the following link: CBP Customer Service.

Returns and Refunds

Can I return an item?

If you’re not satisfied with your purchase for any reason, you can always return it. All returns must be shipped back to JuzsportsShops within 14 days of the package delivery date.

Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time. Therefore, you will be responsible for the total cost of shipping, customs duties, and courier charges.Unfortunately we cannot accept returns for items based on scent. Our suppliers ship only new items. We cannot accept returns based on these circumstances.

Please click and read our Returns Policy before beginning the return process. Then follow these instructions about how to request return.

I returned an order. When will I get my refund?
Once your return is received, we must verify that it complies with our Returns Policy. Once this verification process is complete, then our customer service team will process your refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.
My order was canceled. When will I get a refund?
If a cancellation was made prior to the order being processed, and we confirmed by email that your order was canceled, then we will issue a full refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.
If I return an item, will the cost of shipping and customs duties be refunded?
No. All returns are processed through Italian customs, which requires additional shipping costs, customs duties and/or courier charges so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties, and/or courier charges.

Accessories & Gifts%*

We connect savvy luxury shoppers with brand new, in-season fashion and luxury products at a consistent savings of up to 40%*. Through our network of Italian partner boutiques, orders are delivered by global express mail in 2-4 business days. For those in the know, JuzsportsShops just does it better. #JuzsportsShopsdoesitbetter

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"Bravo! I will definitely be ordering from JuzsportsShops again!"

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