£20
The bag according arrived in time. The people delivering the new JuzsportsShops Laurent did not collect the old one because it was not in their list of duties. Called the customer service department and they booked an alternative date for the collection, and Crossover the request for a refund as I requested it. In the end, as it was urgent to dispose the old Laurent, I hired an alternative company which was able to collect the old Laurent on an earlier date than the one offered by the customer service department. I am not too sure how does this work, but it seems that there is a kind of miscommunication between the dispatching and the collection departments. Another option is that they just did not want to collect the old Laurent, I really do not know. Moral of the story: do not bother. Buy the Laurent you like most and contact a third party for the collection of the old Laurent.
