FAQ
testYes, it is a requirement for any returned product ...
Read moreIt is a requirement for any return that the produc...
Read moreIt is not possible to exchange a product. Any chan...
Read moreIf you are one of the winners of the in-store raff...
Read moreShipping costs for the return of a product are alw...
Read moreYes, it is possible to return a product in any of ...
Read moreRefunds are always paid using the same payment met...
Read moreAt JuzsportsShops it is not possible to reserve a product or ...
Read moreIf you do not keep the original box of the product...
Read moreThe main reasons why a return will be rejected ...
Read moreIf you have received a product that does not corre...
Read moreIf you are one of the winners of the in-store raff...
Read moreYes, shipping costs will be refunded as long as th...
Read moreYou have 14 calendar days from the day you receive...
Read moreNo, it is not possible to provide a P.O. box or Pi,...
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Hot Releases is our calendar showing all exclusive...
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The JuzsportsShops Credit is a virtual value that you can use ...
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No, creating a customer account is not mandatory w...
Read moreWith your MyJuzsportsShops customer account, when you purchas...
Read moreCreating a MyJuzsportsShops account is very easy. Go to Creat...
Read moreYou can request a new password by clicking on the ...
Read moreIn order to proceed with the closure of the custom...
Read moreThe JuzsportsShops Credit is a virtual value that you can use...
Read moreIt's really easy! You can unsubscribe yourself fr...
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Our stock at JuzsportsShops is distributed among different wa...
Read moreOnce your order has been prepared and shipped, the...
Read moreNo, shipping costs are fixed, regardless of the qu...
Read moreAs soon as your order leaves our warehouse you wil...
Read moreIf it's been more than a week since you've receive...
Read moreWe prepare and dispatch our orders on working days...
Read moreNo, sivasdescalzo does not ship to the cities of C...
Read moreWe ship to most countries, except certain restrict...
Read moreIt will depend on the destination country: In S...
Read moreWe always make sure that each order arrives on tim...
Read moreNo, it is not possible to provide a P.O. box or Pi...
Read moreIf you have placed two orders on the same day, and...
Read moreIf you want us to send your order to the Canary Is...
Read moreNo, it is not possible. MRW is the delivery compan...
Read moreYes, UPS is the delivery company responsable for o...
Read moreYes, all international orders sent to a country ou...
Read moreA parcel is not often returned to our facilities. ...
Read moreThere are very few occasions when a package can be...
Read moreWhat happens if the product purchase period expires...
Read moreNo, the European Economic Area (EEA) is a free tra...
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If you would like to be the first one to find out ...
Read moreWe recommend you check the size chart. When acc...
Read moreYes, you can find differences between the differen...
Read moreTo find out what is the equivalent of your size, y...
Read moreNo, at JuzsportsShops it is not possible to make any type ...
Read moreNo, the product you have added to the cart is abso...
Read moreThere are only differences in the American sizing ...
Read moreAt JuzsportsShops, we interpret fashion by carefully selectin...
Read moreThe active models and sizes that appear in our onl...
Read moreAt JuzsportsShops, we apply demanding quality criteria to all...
Read moreNo, at sivasdescalzo we only sell our products to ...
Read moreYou can check our weekly Hot Releases calendar. Yo...
Read moreYes, for reasons of hygiene and health protection...
Read moreYes, all the products that make up our catalog, be...
Read moreAbsolutely. The price you see in the online store ...
Read moreAt JuzsportsShops we only publish releases when we are 100% s...
Read moreNo. Each release can be carried out differently. T...
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Hats & Caps...
Read moreHow many time do I have to pick up my raffle product in-store...
Read moreWe will do our best to manage your cancellation re...
Read moreYou can easily download your invoice by accessing ...
Read moreNo, it is not possible to place an order through o...
Read moreWe do not offer store pick-up services. All orders...
Read moreIf you recently purchased an item and its price ha...
Read moreIf you do not have a customer account, unfortunate...
Read moreIf you have experienced any inconvenience when mak...
Read moreYou may have placed your order as a guest and that...
Read moreIt is very important that when making your purchas...
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The app is available for Android devices with Andr...
Read moreThe app is available for iOS devices with iOS 10.0...
Read moreWhen logging in the application, the system will c...
Read moreRegardless of whether you reinstall the app on the...
Read moreOnly one registration per customer will be accepte...
Read moreOnce registered in a raffle, for legal motives, it...
Read moreIf you are one of the winners of the raffle, you w...
Read moreNo, at JuzsportsShops it is not possible to make any type,...
Read moreIf it is detected that, in effect, the terms and c...
Read moreOnly one registration per shipping address is allo...
Read moreNo, if you are underage, you won't be able to part...
Read moreWe ship to most countries, except certain restrict...
Read moreIf you have been the winner of an in-store raffle...
Read moreWhen logging in the application, the system will c...
Read moreHats / Caps ...
Read moreNo, the online winners must place the order throug...
Read moreThe return conditions are the same for all our pro...
Read moreNo, only the winner can pick up his order personal...
Read moreIf you are one of the winners of the in-store raff...
Read moreTo pick up your order in the store, you must prese...
Read moreNo, only the most exclusive and limited sneakers a...
Read moreNot usually. Some models may be available in the S...
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Return period: Yes, we have extended the return p...
Read moreThe usual delivery times may be affected depending...
Read moreWill I have to pay customs fees or local taxes within the European Economic Area ...
Read moreWhat is the JuzsportsShops Credit and how does it work...
Read moreMuch of our team is still operating and working re...
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